Shipping & Delivery Policy

At Eleanor Dublin, we strive to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery procedures so you know exactly what to expect.

1. Order Processing Time

We process orders within 1–3 business days after payment is confirmed. Once your order has shipped, you will receive an email with tracking information that allows you to follow its progress.

2. Estimated Delivery Time

The average shipping time is 3–7 business days, depending on your location. Please note that delivery times are estimations and may be affected by:

  • High order volumes (such as during holidays)

  • Customs processing delays

  • Local postal service conditions

Delays may occasionally occur due to factors outside our control.

3. Shipping Method & Origin

All orders are shipped directly from our supplier located in China. Because of this:

  • International shipments may be subject to customs duties, import taxes, or handling fees depending on your country’s regulations.

  • These additional charges, if applicable, are generally the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout. These costs depend on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number by email so you can monitor its delivery status. Tracking information typically becomes available within 24 hours of shipment.

6. Responsibility for Delivery

Please be aware of the following:

  • If the tracking information indicates that your package has been delivered, responsibility for the package lies with the customer.

  • It is important to double-check your delivery address before submitting your order.

  • If an incorrect address was provided, please notify us within 24 hours of placing the order so we can attempt to correct it.

We cannot guarantee address changes once an order has been processed or shipped.

7. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or other fees imposed by your local customs authority. These charges are not included in the product price or shipping cost, and customers are responsible for any fees applied by their local authorities.

8. Questions & Support

If you have any questions or concerns about your shipment, please contact our customer service team for assistance:

Email: info@eleanordublin.com
Phone: 0468138730

We are here to help and will do our best to support you throughout the delivery process.