Payement Policy

At Eleanor Dublin, we offer a variety of secure payment options so that you can complete your purchases easily and with confidence. Please note that available payment methods may vary by country, and it is the customer’s responsibility to check which options are available for their location.

1. Accepted Payment Methods

We may support some or all of the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard, etc.)

  • PayPal

  • Klarna (Buy Now, Pay Later and instalment options)

  • iDEAL (where available)

  • Bancontact (where available)

These payment gateways allow you to pay securely through well-known third-party processors.

Note: Other local or international payment methods may appear at checkout depending on your country and payment provider integrations.

2. Security of Payments

All payments are processed over a secure SSL-encrypted connection, ensuring that your financial information remains protected and cannot be accessed by unauthorized parties. No payment details are stored on our servers.

Your payment information is typically handled directly by the payment gateway provider (e.g., PayPal, card processor), and is not retained by Eleanor Dublin.

3. Order Processing & Payment Completion

Orders will only be processed for shipping after successful payment has been received. If your payment cannot be completed due to issues with the payment provider or insufficient funds, your order may be placed on hold or automatically canceled.

In some cases, if payment fails, we may attempt to contact you to resolve the issue before canceling the order.

4. Refunds & Chargebacks

If you are eligible for a refund (for example, after a return has been approved and processed), the refund will be issued to the original payment method used at checkout. Refunds are typically processed within 14 business days after we receive and inspect the returned item.

Please note:

  • Refunds may take additional time to appear in your account depending on your bank or payment provider’s policies.

  • If you have concerns about the timing of a refund, please contact your payment provider directly.

5. Failed Payments & Payment Issues

If your order cannot be completed due to a payment failure, you may receive a notification. In some cases, payment processing delays or declines can occur because of:

  • Issues with the card issuer or bank

  • Incorrect card details entered

  • Cross-border payment restrictions

Please verify your payment details carefully and, if needed, try a different payment method. If you continue to experience issues, you can contact us for assistance.

6. Questions About Payments

If you have any questions or concerns about payment methods, processing, or refunds, please contact our customer support team:

Email: info@eleanordublin.com
Phone: 0468138730

We’re happy to help clarify any part of the payment process.